Sky Go is a pioneer online media content provider that facilitates users with live TV programs and On-demand videos for Windows PC, Chromecast, Smartphone, Mac, etc. However, you might encounter various issues such as several error codes (PFE12000, PFE12000, PFE9903). Here you will find methods to Troubleshoot all the errors causing Sky Go App not working problems.
This is the era of online streaming and being the pathfinder in this field, users love to use Sky go on their Device. Though there is only one condition and that one is you have to be in UK territory to use this media service. This could be managed by using several VPNs whose sole role is to mimic a UK IP address so that you can have the access to stream movies online. It has been found that several users are not able to watch Sky go even using a VPN. Here in this article, we will talk about every minute details of Sky Go as well as some easy tips to refrain from any restriction which hinders the smooth watching. Letâ€™s move see the methods to troubleshoot them –
Sky Go App not working Issue in Windows 10
Here is how to Fix or Troubleshoot Sky Go App not working Issue in Windows 10 –
First of all, you must be using a trustworthy Virtual Private Network or VPN in case you want to run Sky Go service outside United Kingdom. Despite having a VPN provider you cannot access Sky Go the follow the methods –
You usually encounter 3 types of issues on Sky GoÂ –
Here is the complete guide on how to fix Sky go App not Working on Windows 10 PC.
1] Sky Go login problems
When you are unable to login to the Sky Go app and it is creating annoyance, then follow these steps to overcome this situation –
2] Error messages youâ€™re receiving on Sky Go
You might encounter several errors on Sky Go app and each section below is clearly explained to solve them. Follow anyone as per the problem you are seeing:
i. When you are receiving the error message
There could be several reasons leading to bugs in Sky Go app not working in Windows 10. Here are some of the topics along with their detailed solution:
ii.Â Want to use Sky Go on this device? Go to Manage Devices to swap a registered device for this one
If you attached another device with your computer and want to watch the show on a new one then you should remove the previous device then replace this in place of earlier. To do this-
Important: you can only re-allocate one device in 30 days no matter which one you have removed within this period. If you add one device you need to wait next month to compliment a new one.
iii.Â You’ve reached the maximum number of downloads for this show
Frequent errors appearing on Sky Go app indicate that you have reached the maximum number of downloads that are 25. In this case, delete the watched episodes and the new video will be automatically queued up.
iv.Â You need the relevant Sky TV subscription to watch this show
This trouble will occur due to the show which you are trying to watch is not a part of your Sky Go package. To overcome this irritating problem you need to upgrade your subscription. Here is the process –
v. We found an issue with your account
Source of annoyance/irritation is found related to your Sky Go account then you should contact the Customer Service team asking them to resolve this trouble.
vi. Maximum Limit reached: Unable to register this device
This issue generally occurs when one device is already registered in the current month (30 days). No matter if you recently removed any device or add one, you should wait for next month to register the next one.
vii. Manage the device to fix Sky Go App not workingShow the device which is already registered
The Sky GO app only offers to watch any TV shows, Movies on up to two devices. In order to enjoy the same on 6 supporting devices then you require to upgrade with Get Sky Go Extra.
The devices on which this could be watched are limited to 2 and can be increased up to 4 using Get Sky Go Extra.
For example, if the Sky Go and Sky Kids are registered for one device it counts one. On another side, if Sky Go is compatible with one device and Sky kids is friendly with other it allocates two devices.
Important: Â If you have installed major Windows or IOS update then make sure you have registered to Sky Go again and it counts it as a changed device on that specific month.
To See the registered device and remove it
vii. Invalid PIN, please try again
Here you need to Enter a valid four-digit Sky go Pin. In case you have forgotten the effective one then you can either reset this or create another one.
Reset the PIN
Note: Here you should avoid using any personal information like date of birth or other for security purposes.
Create a Sky Go PIN
Hope the Sky go App not Working due to an invalid PIN issue is solved.
ix. This show is currently unavailable
The error message â€œthis show is currently unavailableâ€ occur while trying to watch a particular video. This issue might be in the Sky GO app itself. In this situation, you need to wait for a little time and try to watch it again and see the response. If the message appears repeatedly, possibly a specific file couldn’t be uploaded. You can wait and try to watch when the file gets uploaded on the server.
x. Please accept T&C to continue using the app
When this message pops up on Screen while using the Sky Go app, you should accept the terms and conditions right away.
To know the details of this applicationâ€™s protocol go to the top left corner of the home screen and select the Gear icon (Settings option).
xi. Make sure the date and time on your device is correct
xii. You have reached the maximum number of downloadsDownloading shows and movies
To download the movies or shows it is essential to have Sky GO Extra and the Sky Go app on the desktop.
Having a Wi-Fi connection is compulsory for downloading as this process is restricted while using 3G or 4G mobile data.
Check the minimum architecture as
To confirm this hardware specification you need to follow these steps-
Note: If your PC does not meet the specifications but the computer continues to work with this app, it might cause poor viewing experience.
In case the prompt appears, download the Sky Go desktop app and go through the onscreen instructions to complete the installation of this app.
Initially, you need a 3G or 4G connection to carry out the downloading process of the program without interruption. When the program is fully downloaded from Sky Go, you can watch it offline.
The downloaded content will stay on the computer for up to 30 days. However, if you start watching, you will have only 48 hours to view the file prior to expiring. You will be reminded of this when you first press the play button.
It doesn’t matter whether you are watching the program or not as you need to keep track of this view on the console.
To check the program existence on the system, go to the Downloads section to fly this show.
Deleting the program is an easy task under the Download section.
All you need is to choose the Download on the show then select the particular file and then press – Delete.
Important: When the program gets expired, it will automatically get deleted. Thatâ€™s why there is nothing to worry about removing any particular file.
xiii. Sky Go App not working Error PFE12000
If the Error PFE12000 causes nonsense and Sky go App not working you should follow the below-mentioned troubleshooting guide step by step to overcome this issue.
Before proceeding ahead, make sure that the date & time is set to the correct value as per your geo-location.
Close Cisco VideoGuard Monitor
If the change in date and time method is not that helpful to avoid Sky go App not working issue then Close the Cisco VideoGuard Monitor program. This might settle this bug.
Uninstall the Sky Go desktop app and the Cisco VideoGuard player
After you have applied both the fixes but Error PFE12000 still persists in Sky Go app then uninstall this application and install the same again.
Before going through the uninstalling process, ensure that the Sky Go desktop app is closed then follow these procedures –
Delete remaining Sky Go and VideoGuard folders
Uninstalling the app is not enough to avoid this trouble as the leftover data also creates a nuisance in the system. So you should delete the remaining data of Sky Go and VideoGuard as well from the system.
Before going through this process make sure that you can see the hidden files. Here is how to proceed:
Now navigate to the following path under the File Explorer window and delete the residual folders.
xiv. Â Error PFE9903
The Error PFE9903 commonly occurs either when the screen capture program is installed or you are attempting to run this application while streaming the video. Any online streaming platform is very cautious about stealing or copying video. If you are using such software the first task you need to do is to remove this then try again running the Sky Go app to watch videos uninterrupted.
xv. We’re sorry you’re having an issue
Suppose you are still facing the error message which is not explained above Browse our help topics on Sky Community to discuss the issue and get the solution as soon as possible.
3] Video or sound issues on Sky Go
Picture related issue is the third bug which users face while using Sky Go on their Device. Letâ€™s proceed to learn how to tackle this problem.
Note: To watch any show, the minimum speed should be around 2 Mbps on a wireless connection or 180 kbps on 3G or 4G.
It is a well-known fact that ethernet cable to connect the device with the router exceeds the security and speed over WiFi. Therefore try to use this one instead of a wireless connection.
Follow the Wifi signal improvement guide to fasten the internet access.
Hope the above solution helps you to solve this picture issue. If the problem is still available then test the broadband performance.
If the above solutions do nothing, the issue might be in your connected Broadband. Therefore test this deviceâ€™s working performance.
Test your broadband
Click on the broadband diagnostic website and select any of the options to test your broadband or carry out this process manually.
If you choose the Test your broadband option, then sign in with a registered email id and valid password then follow the On-Screen guidelines to complete the process.
Carry this process manually
There are three consecutive options under this section which can be selected according to the problems you are facing on the PC. They are, I canâ€™t connect to the internet, I can connect but the connection is slow and I have a different problem. Each section is described below.
If you are receiving the Error Message â€œcanâ€™t connect to the internet-All my devicesâ€ then follow the described below prototypes:
I canâ€™t connect to the internet – Select the types of device you cannot connect to the internet
Here you need to answer â€œhave you joined Sky Broadband in the last two weeksâ€
If you have selected yes then ensure that your Sky Broadband activation is not expired as if it does, the connection will not work.
In case the broadband is active, Sky Go will test the phone line for the past two weeks for better performance. Therefore it is recommended to turn on the router all the time to find the interruption of speed and get the best help.
If you selected no – Choose the router which you are currently using then follow the onscreen directions to see which types of internet light you are displaying like amber, green, white, or all are off.
Only some devices – If the affected device connected to the internet this causes the issue hence you select the connection which you are using. Here you have to choose which types of device you are connected to the router which is annoying you either Wireless or Wired.
Wireless connectionÂ – Under this section, you need to ensure that some of the steps are working properly. They are:
Important: When you have doubts about the name of the wireless network or password (if not changed) you can find it on Sky Hub or within the Connect card.
If you are using the wired device which is causing the issue related to picture from Sky Go server, you should go through these steps –
Make sure that the Ethernet cable is properly connected to the respective port on both Sky Hub as well as the device. If you have completed this method and the issue still persists then check faults within the Ethernet cable. To test this, connect your PC to the internet using some other cable or wireless device. Once the newly connected device is working properly, change the cable and retry to connect it. Here is the detailed information on how to connect broadband and device.
When you can connect but the connection is slow – The issue might be occurring on your device at all time, casually, or on some of the specific devices.
For â€œOn all my device, all the timeâ€ occurs, confirm the option â€œHave you join the Sky broadband in last two weeksâ€ If Yes – Ensure Sky Broadband activation isn’t expired.
In case the broadband is active then the Sky Go will test the phone line for the past two weeks for best performance. So it is recommended to turn on the router at all times to find the interruption of speed and get better help.
If you recently join the Sky Broadband and not completed two weeks then – Lift the telephone receiver which tone you hear? Select any of the given below options to rescue –
If the selected option is no – There are four options under this section. Lift the phone receiver and listen to the ringing tone.
A normal dial tone and I donâ€™t have a landline phone – If this is what causing the trouble then it is advised to check whether your router is set up correctly or not. For this, you require your Sky Hub at your master phone socket.
You can look out for the master socket in between the BT/Openreach logo. If you have found there but couldnâ€™t be able to trace the master socket then try searching for a socket that appears thicker than the rest. You can also locate this by finding the route from where the phone line enters your home.
Important: Without finding the master socket, you could connect your Hub to the convenient socket. However, in this case, the broadband might not perform as desired.
Select the types of master socket you are using either with the help of a Standard master socket or pre-filtered master socket.
For Standard master socket user
You need to follow these steps to resolve the slow connection issue –
Pre filtered master socket
If you are using a Pre filtered master socket user then you should follow these steps
A hissing or crackling dial tone and no dial tone – sign in then text your Broadband or call on 03337591980 to share the problem with a Sky expert.
On only some of my devices, all the time – When the trouble is found on specific devices, you need to ensure that the clearest WiFi signals are located in the Sky Hub and it is positioned accurately.
If you have ensured all the above-explained workarounds correctly but the slow connection still persists on your specific device then the problem is not in your broadband.
Therefore check the WIFI of your device as it might be that in a certain area the signal cannot be reached. If thatâ€™s the case you can use Sky Wireless Booster to enhance your WIFI capacity.
These days we use so many devices and connect them all to the same internet source like Smart TVs, Sky q, Sound System, light controlled bulbs, and many others. This could consume more data at the same time resulting in slow speed. Therefore it is recommended to check the minimum consumption that you need and upgrade your package if your requirement is more than the present bandwidth.
At certain times of the day
According to the report of several people, they faced this problem at a specific time of the day. In this case, you need to ensure some of the guides discussed below-
When more people are connected to the same broadband the bandwidth is shared equally among all the devices. As a result, the speed becomes slow. Hence it is recommended to shut down the device which you are not using.
The peak time of the day such as evening or weekend, more people browse the internet and thus compete for wireless networks to share the bandwidth in your area. Hence the traffic speed becomes slow.
When heavy usage occurs on one carrier, the net speed goes below. So check your wireless network of your area and switch to another router which is less busy if required.
Important: To change your wireless carrier, you need to reboot your Sky Hub.
If you are a new customer of Sky Broadband customer, the company tests the phone line over the first two weeks. So it is a normal phenomenon to change the internet speed or interruption of connection. For more query go through the help article.
On a specific website or app
When most of the Websites or apps are working excellently but the specific failed to open this is not your broadband services problem. This might be the technical issue of that site. So wait for a few minutes and try to launch this again. If the error is still available, uninstall the app and reinstall it.
When you have different problems leading to Sky Go App not working
Under this section you have to select any of the options regarding which you want help:
My Sky Broadband equipment – This tool helps you to identify the device either Sky Wireless Booster or Wireless N adaptor which is currently in use and how to set up these adapters with sky Hub.
My Sky Wireless Booster – This is designed to raise up the received Wi-Fi signals from the Sky Hub to the devices. This can improve the overall watching and streaming experience even in those areas where the signals were earlier not approaching. However, there is one thing that could not be boosted and that one is the internet speed as this is a carrier-related concern.
The function of this booster is pretty simple. All this does is to amplify the received signals from the Hub and transmit it back to the same channel simultaneously. In simpler words, if you are receiving a strong signal, the booster will make it half and that could be superimposed when you are receiving the bad signal.
How to set up your wireless or wired booster
Important: If you are unable to see the network, click on the Refresh Wireless Network List or put it manually.
Sky Q Booster – if you are trying to connect Sky Q Booster with older Sky Hub, this device is not compatible with it. To make a connection with Sky Hub you need Sky Wireless Booster.
Fix problem with your Wireless booster – if you have the other problem regarding the Wireless Booster such as settings, not supporting the device and broadband becomes slow when you move away from the black spot.
Setting up a Wireless N adapter
This method gives you a complete guide on how to install and set up the Wireless N adapter.
First, use either a Dongle or Ethernet cable to connect to the internet. You would require a wireless network USB adaptor for this purpose.
Minimum System Requirements
There are certain minimum system requirements that need to be fulfilled before proceeding ahead. They are mentioned below:
- A computer or laptop with an available USB 2.0 port
- CD-ROM Drive
- 300MHz processor and at least 64MB of RAM
- 802.11n or 802.11g access point or wireless router
How to install a Wireless N Adaptor
My Sky Broadband services – Click here to discuss the issue of Broadband services such as Sky on-demand, wireless password, broadband usage, broadband speed, or more issues.
Managing my Sky Broadband account – If you cannot manage to the Sky broadband, switch to sky from another service provider or book your Home move with Sky easily.
I have a different problem – when you have any different issue which is not described above then either call on 03337592654 or contact to the customer care.